Office Administrator / Receptionist

About us

Since 1994, A Friend’s Place (operated by the National Centre for Childhood Grief) has provided specialist counselling and care services to bereaved children and their families, following the death of a parent, sibling or other close loved one. Early bereavement is one of life's most painful and traumatic experiences for a child, with life-long potential mental health, social and educational impacts. Our specialist services include individual counselling, group programs, adventure camps, publications and more. Our purpose is to help bereaved children and their families accommodate this significant grief and build their knowledge, skills and resilience to live a full and meaningful life. You can find out more at https://childhoodgrief.org.au/

About the role

The role of Office Administrator is the first point of contact when clients arrive at the centre and is an integral part of A Friend’s Place. We’re looking for a special person who can work autonomously to provide reception and administrative support to clients, staff and supporters and ensure the smooth running of the office. Your role will involve warmly welcoming clients and visitors to the centre, scheduling appointments, answering the phone, registering new clients, maintaining client records and systems, and upholding client confidentiality in accordance with professional standards. You will also provide administrative support to staff and have the opportunity to work on special projects. You will be part of a caring, collaborative team. You will be kind and compassionate but also efficient and productive.

This is a permanent part-time job share position for 2 days per week on Wednesdays and Thursdays. The ideal candidate will also be available to work on other days to cover the leave of their job-share counterpart.

About you

We provide a safe and nurturing environment for bereaved families, and you will be someone who genuinely cares as much about the people who seek out our help as we do.

To be successful in this role you will have these essential qualities and skills:

• Compassion and professionalism with the ability to interact with a diverse range of people.
• Ability to problem solve and use your initiative.
• Excellent organisational and time management skills
• Excellent communication skills, both written and verbal, with high attention to detail
• Excellent computer skills using Macs and Microsoft office.
• Ability to work independently with limited supervision.
• Current Working with Children Check and National Police Check (or ability to obtain one).

Desirable experience

• Experience using Zanda (formerly PowerDiary) or other appointment-based system.
• Experience using Salesforce or other CRM software.

What we offer

• Salary packaging benefits
• Free onsite parking
• Meaningful work with a respected not-for-profit
• Supportive and collaborative team

A position description is attached.